Return Policy for Virtuoso Products
We want you to be completely satisfied with your purchase of Virtuoso products. If for any reason you are not happy with your order, we offer a hassle-free return policy to ensure your peace of mind. Please read the following return policy guidelines and procedures:
Eligibility:
- All Virtuoso products are eligible for return within 30 days from the date of delivery.
- The product must be in its original condition, including all packaging materials, manuals, accessories, and any promotional items received with the purchase.
- The product should not show any signs of wear, damage, or alteration.
Return Procedure:
- To initiate a return, please contact our customer service team within 30 days of receiving your order. You can reach us via email, phone, or through our online customer support system.
- Our customer service team will provide you with a prepaid return label for your convenience. This label will cover the cost of return shipping.
- Carefully pack the product in its original packaging to ensure safe transit and attach the provided prepaid return label to the package.
- Drop off the package at a designated shipping location or schedule a pickup with the courier service mentioned on the return label.
Refund or Exchange:
- Once we receive the returned product and verify its eligibility, we will process your refund or exchange request.
- Refunds will be issued to the original payment method used for the purchase. Please allow a reasonable processing time for the refund to be reflected in your account.
- If you prefer an exchange, we will promptly ship the replacement product to you at no additional cost, subject to availability.
Exceptions:
- Certain products may have specific return restrictions due to hygiene, safety, or licensing reasons. These restrictions will be clearly mentioned on the product page.
- Customized or personalized items may not be eligible for return unless they arrive damaged or defective.
Damaged or Defective Items:
- If you receive a damaged or defective product, please contact our customer service team immediately, providing details and supporting evidence, such as photographs.
- We will arrange for a replacement or refund, including any associated shipping costs.
Please note that this return policy is subject to change without prior notice. We recommend reviewing the policy each time you make a purchase. If you have any questions or concerns regarding our return policy, please reach out to our customer service team, and we will be happy to assist you.
Thank you for choosing Virtuoso. We appreciate your business and strive to provide you with the best shopping experience possible.
